DigitalCRM System.. Your Path Toward Improving Customer Experience

The DigitalCRM Customer Service Management System, provided by Digital Business Company, is an integrated and comprehensive tool designed to enable companies to improve customer experience and enhance operational efficiency. The system is designed to cover many essential aspects of effective business management, including marketing, sales, project management, customer support, and internal business workflow management.

Customer Management & Quotations

  • Archiving leads and organizing their data easily.
  • Creating professional, customizable quotations.
  • Sending quotations electronically directly via email.
  • Enabling the customer to review the offer and approve or add notes.
  • Automatically converting quotations into invoices.
  • Viewing all customer transactions (invoices, payments, projects, and technical support) on a single screen.
+450,000
Lines of Code Completed
+Multiple Sectors
Comprehensive Service for KSA Sectors
+Trusted Partnership
Committed to Quality and Excellence

Real-time Analytics and Accurate Reports

Giving you a clear vision to make confident decisions based on real data

Subscription & Recurring Payments Management
  • Easily create and manage monthly, annual, and weekly recurring invoices.
  • Track overdue payments and improve collection processes efficiently.
  • Send automatic alerts and notifications for due dates to customers and management.
  • Send promotional offers and discounts directly via email.
Project and Task Management
  • Monitor projects and tasks in real-time with completion percentages.
  • Break down projects and assign tasks to employees based on permissions and specialties.
  • Manage invoices and payments related to projects easily and accurately.
  • Archive files and allow customers to track projects and add notes directly.
Technical Support Ticketing Management
  • Create support tickets via the electronic portal or email easily.
  • Categorize tickets by priority and set a timeframe for resolution.
  • Create automated responses to speed up customer service and improve response time.
  • Transfer tickets between departments with automatic notifications for processing delays.
Internal Management & Workflow Organization
  • Manage users and permissions and organize internal workflow efficiently.
  • Track attendance, leave, and employee performance reports easily.
  • Internal chat and sending memos and notifications to improve administrative communication.
  • Manage activities and appointments and create a knowledge base for self-support and FAQs.
Smart Reports and Advanced Dashboards
  • Detailed reports to track project completion rates and analyze performance.
  • Reports on the most requested products and services and analysis of support requests.
  • Monitor user and employee performance through customized reports.
  • Dashboards and Gantt charts to display data and projects professionally and clearly.
With DigitalCRM you will get:
  • A professional operating experience and more efficient organization of daily operations.
  • Accurate monitoring of projects and customers and improved task management.
  • Faster response and technical support to increase customer satisfaction levels.
  • Smart reports that enhance team productivity and help develop business continuously.
Order the system now